Terms and conditions

I. Basic provisions

1. These general terms and conditions (hereinafter the "terms and conditions") are issued pursuant to Section 1751 et seq. of Act No. 89/2012 Coll., the Civil Code (hereinafter the "Civil Code") by

Krel Central a.s.

Company ID: 09637109

VAT ID: CZ09637109

with its registered office at: Václavské náměstí 832/19, Prague 1 - Nové město, 11000, registered in the Commercial Register at the Municipal Court in Prague, Section A, File - B 25765

contact details: Krel Central a.s., Václavské náměstí 832/19, Prague 1 - Nové město, 11000

email: info@krelcentral.com

phone: +420 800 60 40 90

www.krelcentral.com

(hereinafter the "seller")

2. These terms and conditions govern the mutual rights and obligations of the seller and a natural person who concludes a purchase contract outside their business activity as a consumer, or in the course of their business activity (hereinafter the "buyer") through the web interface located on the website available at the internet address www.krelcentral.com (hereinafter the "online store").

3. The provisions of the terms and conditions are an integral part of the purchase contract. Deviating arrangements in the purchase contract take precedence over the provisions of these terms and conditions.

4. These terms and conditions and the purchase contract are concluded in the Czech language.

II. Information about goods and prices

1. Information about the goods, including the prices of individual goods and their main characteristics, is provided for each item in the online store catalogue. The prices of the goods are stated including value added tax, all related fees and the costs of returning the goods if, by their nature, the goods cannot be returned by the usual postal route. The prices of the goods remain valid for the period during which they are displayed in the online store. This provision does not preclude concluding a purchase contract under individually agreed conditions.

2. All presentation of goods placed in the online store catalogue is of an informative nature and the seller is not obliged to conclude a purchase contract regarding these goods.

3. Information about the costs associated with packaging and delivery of the goods is published in the online store. The information about the costs associated with packaging and delivery of the goods stated in the online store applies only in cases where the goods are delivered within the territory of the Czech Republic.

4. Any discounts on the purchase price of the goods cannot be combined with one another unless the seller and the buyer agree otherwise.

5. Information about stock levels is for informational purposes only.

III. Order and conclusion of the purchase contract

1. The costs incurred by the buyer when using means of distance communication in connection with concluding the purchase contract (costs of internet connection, costs of telephone calls) are borne by the buyer themselves. These costs do not differ from the basic rate.

2. The buyer places an order for goods in the following ways:

• through their customer account, if they have previously registered in the online store,
• by filling in the order form without registration.

3. When placing the order, the buyer selects the goods, the number of items, the method of payment and delivery.

4. Before submitting the order, the buyer is allowed to check and change the data they have entered into the order. The buyer submits the order to the seller by clicking the order button. The data stated in the order are considered correct by the seller. A condition for the validity of the order is the completion of all mandatory data in the order form and the buyer's confirmation that they have read these terms and conditions.

5. Immediately upon receipt of the order, the seller sends the buyer a confirmation of receipt of the order to the email address that the buyer entered when ordering. This confirmation is automatic and is not considered the conclusion of the contract. The current terms and conditions of the seller are attached to the confirmation. The purchase contract is concluded only upon acceptance of the order by the seller. Notification of acceptance of the order is delivered to the buyer's email address. / Immediately upon receipt of the order, the seller sends the buyer a confirmation of receipt of the order to the email address that the buyer entered when ordering. This confirmation is considered the conclusion of the contract. The current terms and conditions of the seller are attached to the confirmation. The purchase contract is concluded upon confirmation of the order by the seller to the buyer's email address.

6. In the event that the seller cannot fulfil any of the requirements stated in the order, they will send the buyer an amended offer to their email address. The amended offer is considered a new proposal for the purchase contract and the purchase contract is in such a case concluded by the buyer's confirmation of acceptance of this offer to the seller's email address stated in these terms and conditions.

7. All orders accepted by the seller are binding. The buyer may cancel the order until the buyer is notified of the seller's acceptance of the order. The buyer may cancel the order by phone at the telephone number or email of the seller stated in these terms and conditions.

8. In the event of an obvious technical error on the part of the seller in stating the price of the goods in the online store, or during the ordering process, the seller is not obliged to deliver the goods to the buyer at this entirely obviously erroneous price, even in the event that the buyer has been sent an automatic confirmation of receipt of the order under these terms and conditions. The seller informs the buyer of the error without undue delay and sends the buyer an amended offer to their email address. The amended offer is considered a new proposal for the purchase contract and the purchase contract is in such a case concluded by the buyer's confirmation of acceptance to the seller's email address.

IV. Customer account

1. Based on the buyer's registration made in the online store, the buyer can access their customer account. From their customer account the buyer can order goods. The buyer can also order goods without registration.

2. When registering for a customer account and when ordering goods, the buyer is obliged to provide all data correctly and truthfully. The buyer is obliged to update the data stated in the user account whenever there is any change. The data stated by the buyer in the customer account and when ordering goods are considered correct by the seller.

3. Access to the customer account is secured by a username and password. The buyer is obliged to maintain confidentiality regarding the information necessary to access their customer account. The seller is not liable for any misuse of the customer account by third parties.

4. The buyer is not entitled to allow the use of the customer account by third parties.

5. The seller may cancel the user account, in particular in the event that the buyer no longer uses their user account, or in the event that the buyer breaches their obligations under the purchase contract and these terms and conditions.

6. The buyer acknowledges that the user account may not be available continuously, in particular with regard to the necessary maintenance of the seller's hardware and software equipment, or the necessary maintenance of the hardware and software equipment of third parties.

V. Payment terms and delivery of goods

1. The price of the goods and any costs associated with the delivery of the goods under the purchase contract may be paid by the buyer in the following ways:

• by cashless transfer to the seller's bank account
• cash on delivery upon handover of the goods,
• in cash or by payment card upon personal collection at the premises
• in cash or by payment card upon personal collection at a parcel collection point.

2. Together with the purchase price, the buyer is obliged to pay the seller the costs associated with packaging and delivery of the goods in the agreed amount. Unless explicitly stated otherwise below, the purchase price is hereinafter understood to also include the costs associated with the delivery of the goods.

3. In the case of cash payment, the purchase price is payable upon receipt of the goods. In the case of cashless payment, the purchase price is payable within 3 days of concluding the purchase contract.

4. In the case of payment via a payment gateway, the buyer proceeds according to the instructions of the relevant electronic payment provider.

5. In the case of cashless payment, the buyer's obligation to pay the purchase price is fulfilled at the moment the relevant amount is credited to the seller's bank account.

6. The seller does not require any advance or other similar payment from the buyer in advance. Payment of the purchase price before the goods are dispatched is not a deposit.

7. Under the Act on the Registration of Sales, the seller is obliged to issue a receipt to the buyer. At the same time they are obliged to register the received sale with the tax administrator online, or in the case of a technical failure within 48 hours at the latest.

8. The goods are delivered to the buyer:

• to the address specified by the buyer in the order
• via a parcel collection point to the address of the collection point specified by the buyer,
• by personal collection at the seller's premises

9. The choice of delivery method is made during the ordering of the goods. In the event that the goods are not in stock, the seller reserves a 30-day period for the delivery of the goods without this constituting a breach of contract or its withdrawal.

10. The costs of delivery of the goods, depending on the method of dispatch and receipt of the goods, are stated in the buyer's order and in the seller's confirmation of the order. In the event that the method of transport is agreed on the basis of a special request of the buyer, the buyer bears the risk and any additional costs associated with this method of transport.

11. If, under the purchase contract, the seller is obliged to deliver the goods to the place specified by the buyer in the order, the buyer is obliged to take over the goods upon delivery. In the event that, for reasons on the part of the buyer, it is necessary to deliver the goods repeatedly or in a manner other than that stated in the order, the buyer is obliged to pay the costs associated with the repeated delivery of the goods, or the costs associated with another method of delivery.

12. Upon receipt of the goods from the carrier, the buyer is obliged to check the integrity of the packaging of the goods and to immediately notify the carrier of any defects. If a breach of the packaging is found indicating unauthorised entry into the shipment, the buyer need not take over the shipment from the carrier.

13. The seller issues a tax document – an invoice – to the buyer. The tax document is sent to the buyer's email address./The tax document is enclosed with the delivered goods.

14. The buyer acquires ownership of the goods by paying the full purchase price for the goods, including delivery costs, but no earlier than upon receipt of the goods. Liability for accidental destruction, damage or loss of the goods passes to the buyer at the moment of receipt of the goods or at the moment when the buyer was obliged to take over the goods but, in breach of the purchase contract, failed to do so.

VI. Withdrawal from the contract

1. A buyer who concluded the purchase contract outside their business activity as a consumer has the right to withdraw from the purchase contract.

2. The period for withdrawal from the contract is 14 days

• from the date of receipt of the goods,
• from the date of receipt of the last delivery of goods, if the subject of the contract is several types of goods or the delivery of several parts
• from the date of receipt of the first delivery of goods, if the subject of the contract is the regular repeated delivery of goods.

3. The buyer may not, among other things, withdraw from the purchase contract for:

• the provision of services, if they were performed with their prior express consent before the expiry of the withdrawal period and the seller informed the buyer before concluding the contract that in such a case they have no right to withdraw from the contract,
• the supply of goods or services whose price depends on fluctuations of the financial market independent of the seller's will and which may occur during the withdrawal period,
• the supply of alcoholic beverages that may be delivered only after thirty days and whose price depends on fluctuations of the financial market independent of the seller's will,
• the supply of goods that have been modified according to the buyer's wishes or for their person,
• the supply of goods that are perishable, as well as goods that, after delivery, were irreversibly mixed with other goods,
• the supply of goods in sealed packaging that the buyer has removed from the packaging and which cannot be returned for hygienic reasons,
• the supply of an audio or video recording or a computer program, if their original packaging has been broken,
• the supply of newspapers, periodicals or magazines,
• the supply of digital content, if it was not supplied on a tangible medium and was supplied with the prior express consent of the buyer before the expiry of the withdrawal period and the seller informed the buyer before concluding the contract that in such a case they have no right to withdraw from the contract,
• in other cases stated in Section 1837 of the Civil Code.

4. To comply with the withdrawal period, the buyer must send the withdrawal statement within the withdrawal period.

5. To withdraw from the purchase contract, the buyer may use the model withdrawal form provided by the seller. The buyer sends the withdrawal from the purchase contract to the email or delivery address of the seller stated in these terms and conditions. The seller will confirm receipt of the form to the buyer without delay.

6. A buyer who has withdrawn from the contract is obliged to return the goods to the seller within 14 days of withdrawing from the contract. The buyer bears the costs associated with returning the goods to the seller, even in the event that the goods cannot be returned by the usual postal route due to their nature.

7. If the buyer withdraws from the contract, the seller will return to them, without delay but no later than 14 days from withdrawal from the contract, all funds including delivery costs that it received from them, in the same manner. The seller will return the received funds to the buyer in another manner only if the buyer agrees and if no additional costs arise for them as a result.

8. If the buyer chose a delivery method other than the cheapest one offered by the seller, the seller will return to the buyer the costs of delivery of the goods in the amount corresponding to the cheapest offered delivery method.

9. If the buyer withdraws from the purchase contract, the seller is not obliged to return the received funds to the buyer before the buyer hands over the goods or proves that they have sent the goods to the seller.

10. The buyer must return the goods to the seller undamaged, unworn and unsoiled and, if possible, in the original packaging. The seller is entitled to unilaterally set off the claim for damages incurred to the goods against the buyer's claim for the return of the purchase price.

11. The seller is entitled to withdraw from the purchase contract due to the goods being sold out, the unavailability of the goods, or when the manufacturer, importer or supplier of the goods has discontinued production or import of the goods. The seller will inform the buyer without delay via the email address stated in the order and will return, within 14 days of the notice of withdrawal from the purchase contract, all funds including delivery costs that it received from them under the contract, in the same manner, or in a manner specified by the buyer.

VII. Rights arising from defective performance

1. The seller is liable to the buyer that the goods are free of defects upon receipt. In particular, the seller is liable to the buyer that at the time the buyer took over the goods:

• the goods have the properties that the parties agreed and, in the absence of an agreement, such properties as the seller or manufacturer described or as the buyer expected with regard to the nature of the goods and on the basis of the advertising carried out by them,
• the goods are suitable for the purpose that the seller states for their use or for which goods of this kind are usually used,
• the goods correspond in quality or workmanship to the agreed sample or model, if the quality or workmanship was determined according to the agreed sample or model,
• the goods are in the corresponding quantity, measure or weight and
• the goods comply with the requirements of legal regulations.

2. If a defect manifests itself within six months of receipt of the goods by the buyer, the goods are deemed to have been defective already upon receipt. The buyer is entitled to exercise the right arising from a defect that occurs in consumer goods within twenty-four months of receipt. This provision does not apply to goods sold at a lower price for the defect for which the lower price was agreed, to wear of the goods caused by their normal use, to used goods for a defect corresponding to the degree of use or wear that the goods had upon receipt by the buyer, or if it follows from the nature of the goods.

3. In the event of a defect, the buyer may submit a complaint to the seller and demand:

• replacement with new goods,
• repair of the goods,
• a reasonable discount from the purchase price,
• to withdraw from the contract.

4. The buyer has the right to withdraw from the contract,

• if the goods have a substantial defect,
• if they cannot properly use the item due to the repeated occurrence of a defect or defects after repair,
• in the case of a larger number of defects in the goods.

5. The seller is obliged to accept a complaint at any premises where acceptance of the complaint is possible, or at the registered office or place of business. The seller is obliged to issue the buyer a written confirmation of when the buyer exercised the right, what the content of the complaint is and what method of handling the complaint the buyer requires, as well as a confirmation of the date and method of handling the complaint, including confirmation of the repair carried out and its duration, or a written justification for rejecting the complaint.

6. The seller or an employee authorised by them decides on the complaint immediately, in complex cases within three working days. This period does not include the time appropriate, according to the type of product or service, for an expert assessment of the defect. The complaint, including the removal of the defect, must be handled without delay, no later than 30 days from the date of lodging the complaint, unless the seller and the buyer agree on a longer period. The futile expiry of this period is considered a substantial breach of contract and the buyer has the right to withdraw from the purchase contract. The moment of lodging the complaint is considered the moment when the buyer's expression of will (exercising the right arising from defective performance) reaches the seller.

7. The seller informs the buyer in writing of the outcome of the complaint.

8. The buyer is not entitled to the right arising from defective performance if the buyer knew before taking over the item that the item had a defect, or if the buyer caused the defect themselves.

9. In the case of a justified complaint, the buyer has the right to reimbursement of the reasonably incurred costs associated with lodging the complaint. The buyer may exercise this right with the seller within one month after the expiry of the warranty period.

10. The buyer has the choice of the method of complaint.

11. The rights and obligations of the contracting parties regarding rights arising from defective performance are governed by Sections 1914 to 1925, Sections 2099 to 2117 and Sections 2161 to 2174 of the Civil Code and by Act No. 634/1992 Coll., on Consumer Protection.

12. Further rights and obligations of the parties related to the seller's liability for defects are governed by the seller's complaints procedure.

VIII. Delivery

1. The contracting parties may mutually deliver all written correspondence to each other via electronic mail.

2. The buyer delivers correspondence to the seller at the email address stated in these terms and conditions. The seller delivers correspondence to the buyer at the email address stated in their customer account or in the order.

IX. Out-of-court dispute resolution

1. The Czech Trade Inspection Authority, with its registered office at Štěpánská 567/15, 120 00 Prague 2, Company ID: 000 20 869, internet address: https://adr.coi.cz/cs, is competent for the out-of-court resolution of consumer disputes arising from the purchase contract. The online dispute resolution platform located at the internet address http://ec.europa.eu/consumers/odr may be used to resolve disputes between the seller and the buyer arising from the purchase contract.

2. The European Consumer Centre Czech Republic, with its registered office at Štěpánská 567/15, 120 00 Prague 2, internet address: http://www.evropskyspotrebitel.cz, is the contact point under Regulation (EU) No. 524/2013 of the European Parliament and of the Council of 21 May 2013 on online dispute resolution for consumer disputes and amending Regulation (EC) No. 2006/2004 and Directive 2009/22/EC (Regulation on consumer ODR).

3. The seller is authorised to sell goods on the basis of a trade licence. Trade inspection is carried out within its competence by the relevant trade licensing office. The Czech Trade Inspection Authority, to a defined extent, supervises, among other things, compliance with Act No. 634/1992 Coll., on Consumer Protection.

X. Final provisions

1. All arrangements between the seller and the buyer are governed by the legal order of the Czech Republic. If the relationship established by the purchase contract contains an international element, then the parties agree that the relationship is governed by the law of the Czech Republic. This does not affect the consumer's rights arising from generally binding legal regulations.

2. The seller is not bound by any codes of conduct in relation to the buyer within the meaning of the provisions of Section 1826(1)(e) of the Civil Code.

3. All rights to the seller's website, in particular the copyright to the content, including the page layout, photos, films, graphics, trademarks, logo and other content and elements, belong to the seller. It is prohibited to copy, modify or otherwise use the website or any part of it without the seller's consent.

4. The seller is not liable for errors arising as a result of third-party interference with the online store or as a result of its use contrary to its intended purpose. When using the online store, the buyer must not use procedures that could have a negative effect on its operation and must not carry out any activity that could enable them or third parties to interfere without authorisation with or use without authorisation the software or other components forming the online store, and to use the online store or its parts or the software in a manner that would be contrary to its intended purpose.

5. The buyer hereby assumes the risk of a change in circumstances within the meaning of Section 1765(2) of the Civil Code.

6. The purchase contract, including the terms and conditions, is archived by the seller in electronic form and is not accessible.

7. The seller may change or supplement the wording of the terms and conditions. This provision does not affect the rights and obligations arising during the period of validity of the previous wording of the terms and conditions.

8. The model form for withdrawal from the contract is an annex to the terms and conditions.

These terms and conditions take effect on 01.11.2020